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FAQs
Answers to the most common questions by our Mates.
We’ve collected our answers to the most common questions about our programs. If still you got any question, feel free to call or mail given in the contacts.
No. Mates That Matter is not a registered provider.
Yes! Mates That Matter is unique in the fact that we’re not traditionally focused. Normally in a support worker to client scenario the focus is on the creation of a friendship between those two. At MTM the focus is on the strong development of member to member mateship.
Yes. For security reasons to access our Two Week Free Trial you will need to become a member. But this doesn’t mean you’re locked into our service! After your trial, as an NDIS participant or not, you can easily opt out of your membership.
We recommend our program to males with a high capacity for independence.
A general rule of thumb if the participant cannot or highly struggles to travel on public transport by themselves they may be unsuited for the program.
Yes, for both the safety of our other members and to ensure we are the community for you all new members go through an introduction & eligibility zoom before they can come to events.
Nope! We highly encourage our members to come to as many events as possible but in no way are our events compulsory. Our members have the option to come to any events which align with their hobbies and interests or just to have fun!
| NDIS Members | Non NDIS members |
| MTM has worked very hard to ensure our members who are NDIS Participants can enjoy our services using their Core NDIS funds. | For our Non NDIS members they have the option of cheaper bulk membership options. |
For more information on pricing please visit our Become A Mate page!
For those wanting to be a part of the fun, yes, you will have to have a Facebook profile. How much you put on your profile and publicly share is up to you. Please submit any profile enquiries or concerns to [email protected] and we will assist you.
Our members will be kept fully up to date with our events through our both our Members Group on Facebook and via email.
Events are posted & emailed out each Tuesday & Wednesday respectively for the coming weekend.
RSVP’s are conducted through our members only private MTM Facebook group as well as via Email. It’s as easy as a click of a button!
We understand we live in interesting times where personal hygiene and space has never been more important. Therefore we have made it a high priority to make our activities as COVID safe as possible.
Any male over the age of 18!
When you’re ready to become a mate all you have to do is follow our simple Sign Up process on our Become A Mate! Page
Please see our Why Join Us page for more information.
Our events are based all over Sydney! MTM is proud to have an extremely diverse activities program which will take us all over Sydney.
Any male over the age of 18!
Our events are run by our team of positive and energetic hosts! Lead by Daniel Drapac, we take our hosting’s very seriously. We make sure we pick the best quality, experienced and qualified blokes we can find to run our events in order to make your experience as great as we can.
Mentioned on our How We Do It page, it is very important to us that our members are not restricted if they do not drive. We have made it a priority to ensure that our events are never more than one public transport route away from a central location.
Our events are as safe as we can possibly make them without limiting ourselves to sitting on chairs in a circle! All our hosts have up to date certified First Aid & CPR training to ensure the maximum individual safety as possible.
When selecting and planning our events, our team works tirelessly to make certain the activities we partake in are as safe as they can be for our members.
Our hosts play a number of rolls at any given event, including:
Leading the group in the groups designated weekly activity
Keeping our members safe
Ensuring everybody is having the best time and experience possible and whilst very importantly, having fun!
All our hosts are either qualified or heavily experienced in both running events and in the many fields of mild disabilities.
Our managers are just the mates who host the events. Depending on the group size the number of managers will vary but there will always be one present.
Yes. As long as you are a male and over the age of 18 you can come to any event. For more information please visit out Become A Mate page
| NDIS members | Non NDIS members |
| For our NDIS participants whether you are Self managed, Plan managed or Agency managed you will be invoiced accordingly through your nominated NDIS fund. | Our non NDIS members pay for the package of their choosing when they sign up on our Become A Mate page |
Please enquire about our Service Agreement for our terms and conditions
For any concerns or complaints we welcome our members to get in contact with us directly at our email [email protected] as we will prioritise returning your concern asap. Or alternatively please use our anonymous complaints box on our website.
No. For our NDIS members you do not need a support worker with you to attend our events. However, if you feel more comfortable with one we warmly welcome you to get in contact with us and we will enthusiastically accommodate. Please note we reserve the right to enforce support workers at our members own NDIS expense if for any reason we feel it is required.
MTM is fully insured in case you or one of your fellow mates has an accident during the course of one of our events.
All new mates can enjoy a one event free trial.
No, our members are not obligated by any means to attend any events that they don’t want to. Please note our program’s subscription model means if you don’t attend a weeks event you will not be refunded.
For employment opportunities please get in contact with us at [email protected]
Whilst we do try our hardest to make our sign up and payment process as easy as possible for our members, unfortunately as we are not and NDIS registered provider we do not invoice NDIA managed participants and they will have to pay through our website as general members.
All members, pay for our program in advance. For more information please contact [email protected]
If you are looking to cancel your membership please email [email protected]
For the safety of all our members any persons with a criminal history (excluding inactive charges) will not be permitted into the program.
Yes, whilst Mates That Matter is not a registered provider we still provide all participants a service agreement to outline our expectations as well as their responsibilities as members of our community.
As Mates That Matter is not a registered NDIS provider we cannot indicate which line item to fund the program under. It would be dependent on the individual’s plan and goals and how this program best aligns to these. In the past we’ve suggested that the below line items may be applicable:
- Social and Community participation in Core Funding
- Community Participation Activities
However as noted, the line items will need to be determined by the plan and goals set for that person.
If an individual intends to utilise NDIS funding, they must either be Self or Plan Managed. We are unable to make direct claims from NDIA due to our non-registration as a provider. However, for those capable of self-funding the program outside of their NDIS package, we can accommodate their enrollment.
Still Confused?
Still no luck? We can help!
Please feel free to contact us via phone, email given in the header, or this form! We respect your privacy and will never share this information with a third party. If you’d like a walk-in appointment, kindly call ahead to schedule. Thank you!
